We at Business Additions are committed to protecting your privacy and ensuring the personal information you have entrusted to us is processed in accordance with the Data Protection Act 1998 and the Electronic Communications Regulations 2003. These laws are being updated in May 2018 to strengthen your rights and give you control over the personal information that organisations hold about you.
Information We Collect
We collect your personal information in the following ways:
When you Give it to Us Directly
You may provide us with your personal information directly in the following ways:
- Become a Business Additions client
- In person, by email, phone, through the post or at an event/business meeting
- Contacting us through our websites
- Through social media
When you Give it to Us Indirectly
When you engage with our social media accounts we may also obtain your personal information, such as through Facebook or Twitter depending on your settings or the privacy notices of these platforms and messaging services. You can change your settings by referring to their privacy notices for details on how to do this.
When you Visit Our Websites or Social Media
When you visit our websites, we gather general information about how you use them, as well as information about the type of device you are using to access them (e.g. phone, tablet or PC). This data helps us to create a better online experience for you, to make it easier to find what you’re looking for or fix things if they are difficult to use.
When Your Information is Available Publicly
To help us to tailor the way we communicate with you about our activities and to make communications more relevant to you we may gather publicly available information about you. This area of activity is not something Business Additions typically does though we may do so in the future. This could be your interests or postcode based demographics, for instance so that we gain a better understanding of you and can help reduce unnecessary communications to you and be more cost-effective in our marketing. We may gather this information from social media platforms such as Facebook or Twitter. This information is only accessible based on the permissions you give these services and you will be able to change those permissions at any time by reviewing your privacy settings on those platforms.
The Legal Basis for Processing your Personal Data
The legal basis for processing the personal data of Business Additions members is legitimate interest which means that we have respectfully considered the need to process your personal data and your rights as an individual when carrying out these data processes and we believe our contact with you is linked to legitimate organisational purposes (outlined below).
The legal basis for processing the personal data of prospective clients is Consent which means Business Additions can only contact you if you have given us permission to do so.
Personal Data about Children
We do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at email@example.com, so that we may delete the information.
How We Use Your Personal Information
We collect relevant personal information depending on the interaction you have with us. Personal information is anything that can be used to identify you as an individual. It can include your name, email address, postal address, and telephone and mobile numbers. As an accountancy and bookkeeping business we also process personal data relating to accounting and bookkeeping processes and business administration services such as bank account information, national insurance numbers and tax codes.
These personal details may be obtained for any of the following reasons:
- to allow us to assist with the administration of your business processes including accounting and bookkeeping services, payroll, PAYE, VAT, Credit control services, administration and secretarial processes.
- to process enquiries you place with us through our website, by post, in person or by telephone.
- to keep a record of your relationship with us and for administrative purposes (such as our accounting and consent record-keeping to ensure we know when you prefer not to be contacted).
- where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our members.
- to identify and prevent fraud.
- to enhance the security of our network and information systems.
- to better understand how people interact with our websites and improve their browsing experience by personalising the websites.
- to send marketing information to you which we think may be of interest to you by post, email, SMS or other means.
- to determine the effectiveness of promotional campaigns and advertising.
How We Store Your Information and Keep it Safe
Business Additions takes data protection very seriously. We make it a priority to ensure that we have the right level of controls, interventions and processes in place to ensure we keep your personal information safe. However, the nature of data transfer – especially online – is never fully secure, so we cannot guarantee the complete security and protection of it when it is outside of our control. Be assured that once we have your personal information, we do all we can to ensure that we have the systems and processes in place to safeguard it including using encryption when needed.
Personal data you provide to us is stored on our secured servers within the EEA.
Only authorised staff have access to your personal information, and only if essential. They are trained to understand the policies, processes and protocols for keeping your information safe.
We have robust internal procedures for storing, protecting and deleting any paperwork relating to our members and contacts.
At times we may share links to other websites and use social media platforms such as Facebook and Twitter. We are not responsible for these sites – refer to their own privacy policies to learn more.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
How Long We Keep Your Data
Business Additions will only keep your personal information for as long as it is required and in accordance with statutory requirements. For example, HMRC requires that we keep a record of all financial interactions and your name and address for seven years from the date of your last transaction.
When there is a legitimate interest for us as the Data Controller to retain your personal information such as to inform or communicate with you as a member, we shall retain the personal information for this purpose only. Where the information is no longer required, we will ensure that it is disposed of in a secure manner.
If you have indicated that you do not wish to hear from us in the future, we will keep the minimum information necessary to ensure we avoid contacting you any further.
Who We Share Your Information With
We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
Sharing Your Information with Trusted Third Parties
We share your personal information with trusted partners and third parties when it is necessary. We monitor information security compliance and require all partners or third party providers to process your personal information only on our instructions and in accordance with applicable data protection and privacy laws.
How to Access Correct or Delete Your Personal Information
Business Additions acknowledges that you have the right to access your personal information and we are responsible for correcting, deleting or updating information that we have collected.
Upon request and subject to proof of identity Business Additions will provide you with information about whether we hold any of your personal information. If your contact details change, or you believe the information we hold about you is out of date or inaccurate, please get in touch to update us in the following ways:
Business Additions, Sandy Farm Business Centre, Sands Road, The Sands, Farnham, Surrey, GU10 1PX
Telephone: 01252 784510 Fax: 01252 781581 Mobile: 07808 906273
We will respond to your request within a reasonable timeframe and notify you of the action we have taken. Actions will be carried out within a month, and the likelihood is it will be much sooner.
Your Marketing Preferences
Communication with Business Additions clients and contacts.
We believe we can use legitimate interest as the legal basis for processing clients’ personal data.
However, we respect clients’ individual marketing preferences and therefore they have the right to opt in or opt out to receive their communications either by email, post, telephone or texts.
We will use a clients’ personal data to send Business Additions news about our services and useful industry information that may be of relevance to our clients will be circulated electronically to those who wish to receive communications by email and/or by post.
Communication to prospective clients and other contacts
However you contact Business Additions we will reply using your preferred means of communication, either by email, post, telephone or texts.
We will only email you if you have told us you are happy to receive our marketing emails.
We will only post you marketing materials if you have told us you are happy to receive this information by post.
We do not specifically carry out telephone or SMS marketing activities if you are not one of our clients.
Business Additions is committed to respecting your choice to receive marketing information. You can update your permissions and contact preferences at any time by calling our friendly team on Telephone: 01252 784510 Mobile: 07808 906273
Or Email: firstname.lastname@example.org
Changes to this Policy and Contacting Us About this Policy
If you have any questions about this policy or our treatment of the information you provide us, please write to us by mail to Data Protection Officer, Business Additions, Sandy Farm Business Centre, Sands Road, The Sands, Farnham, Surrey, GU10 1PX.
Telephone: 01252 784510 Fax: 01252 781581 Mobile: 07808 906273
You also have the right to lodge a complaint with the Information Commissioner’s Office about how we manage your data. You can contact them in the following ways:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113.